At Leto Smart, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, we are here to help.
1. Returns
– Eligibility: You have 30 calendar days from the date you received your item to return it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
– Non-Returnable Items: Certain items cannot be returned. Please contact us for more information on non-returnable items.
2. Refunds
– Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
– Processing Time: The credit will be applied within a certain number of days, depending on your card issuer’s policies.
– Partial Refunds: In certain situations, only partial refunds may be granted, such as for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
3. Exchanges
– Damaged or Defective Items: If you received a defective or damaged item, we will replace it at no additional cost. Please contact us with the details of the product and the defect.
– Process: To exchange an item, follow the same steps as returns. Once the returned item is received and inspected, we will send out the replacement.
4. Shipping
– Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
– Shipping Labels: For defective or damaged products, we will provide a prepaid shipping label for the return.
5. Contact Us
If you have any questions on how to return your item to us or need assistance with a refund or exchange, please contact us at:
Leto Smart
7954 Terrace Ridge Drive, Temple Terrace, FL 33637, USA
Phone: +1 (954) 669-9235
Email: info@letosmart.com